FAQs of iOS Data Recovery

Files are deleted accidentally from an iOS device.

Data is lost due to an inaccessible system.

Apple iOS system crashes.

iOS device is damaged.

Data is erased due to an iOS system upgrade, factory resetting, jailbreaking or reformatting.

iOS device is stolen/lost.

Yes, this iOS data recovery program is completely safe. Please rest assured that when you recover files, it will not rewrite or make changes to your devices.

Please click here to know the system requirements and supported devices.

In order to keep your device compatible with this program, we recommend you to install the latest version of iTunes. You can download the newest iTunes version here.

To avoid covering the deleted data, please don't run the iTunes during the recovery.

Yes. At present, FoneDog iOS Data Recovery supports to recover voice memos, voicemail from iTunes/iCloud backup.

No, you can't. The code can be used for once only, so please register on the computer you frequently use. If you have any problem, please feel free to cantact us: [email protected]

After the data was deleted, any new operation to the device or new data written to the device may cause the data to be overwritten. If you had synced the iOS device with iTunes/iCloud before the data was deleted, you can choose the Recover from iTunes Backup File or Recover from iCloud Backup File mode to recover the data.

It is probably that these photos have been overwritten or damaged when new data written to the device. Once you realize you've wrongly delete some data, stop using your iOS device to avoid overwriting data.

Please go to Q10 for details. Any operation to your device such as taking photos, sending/receiving photos will overwrite your lost data and make them unrecoverable.

If your device can not be detected, you can refer to following steps:

1. Reconnect your device to computer.
2. Re-run iPhone Data Recovery program or computer.
3. Change other USB ports

Analyzing time depends on the quantity of files on your device. The more files your device has, the longer time it will take to analyze your device. If you encounter this situation, you can refer to following tips:

1. Unlock the device if there is Screen Lock password.
2. Make sure that you have installed the latest version of iTunes. If there is any fault in iTunes it will impact the success rate of device analysis.
3. If your iTunes backup files have been encrypted, remove the password of the iTunes backup file.
4. Check your USB connection, disconnect and reconnect it, try an alternative USB port.
5. Restart your iPhone and computer.
6. Close any running anti-virus software.

Here are some solutions you may need:

1. Please check and comfirm your email address and registration code whether you typed/pasted correctly.
2. Please check whether you download the correct version of program.
3. The installation and registration of program should be in the condition of Internet.
4. Any error message you got? If yes, send the screenshot to [email protected] to analyse and solve.

After you purchase the full version and restore those found video files on your computer, then you can open and view it.

Once your lost photos and videos are overwritten by new generated data, they are unrecoverable on this condition. iOS Data Recovery can only get the thumbnails for you.

Generally speaking, if you are stuck on the register network error, perhaps your network connection is not stable or the web server is restricted. Here are several recommended solutions to fix the register network error.

1. To Set the Firewall

   Because of the firewall setting, you may be not permitted to FoneDog’s web server. Under the circumstance, you are supposed to add “reg.fonedog.com” to the firewall. And you should set the network port to “443” and the protocol to “https”.

   There are several steps of how to switch off or set the firewall.

   a. Open the “Network and Internet” setting page under “Control Center”.

   b. On entering the “Network and Sharing Center”, choose “Windows Firewall”. You would see it on the left bottom.

   

   c. Choose “Turn Windows Firewall on or off” on the left side.

   

   d. Then you are on the “Customized Settings” page where you can turn off or set the firewall.

   
2. To Check the Connection of Your Network

   If you are not sure whether the register network error is mainly due to a poor network connection, you could also try to connect your device to another better network and then register the program once more. If the registration is successful, it proves that the network connection causes the register network error.

3. To Re-install the Program
4. To Turn Off the VPN

   Hope the solutions above could help you fix the register network error. If you still have questions about this issue, please contact [email protected].