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Your Guide on Resetting iTunes in Mac and Windows

By Vernon Roderick, Last updated: November 24, 2020

Are you tired of facing all kinds of errors on your iTunes? If so, then know that you’re not the only one. There are many people who are fed up with the errors and issues that keep on occurring on their iTunes, both on Mac and Windows.

However, the difference between them and you is that you’ll finally be able to learn how to avoid those errors again, and that is by resetting iTunes. While it may not sound easy at first, you’ll find that it’s actually fairly simple, and most importantly, it’s the best way to avoid errors. After all, resetting iTunes would give you a fresh start.

This guide will teach you why you would want to reset iTunes and the different ways to do so.

Part 1: Why Would You Want to Find Ways for Resetting iTunes?

iTunes is a very convenient app that gives you access to a lot of features and functions. It is connected to many apps on your device, be it on Mac or on Windows. It serves as a media player on top of being a file management system. And since that’s the case, your PC can also malfunction once iTunes malfunctions.

Here’s a look at some of the problems you’ll face when iTunes isn’t working properly:

  • Your files are automatically duplicated.
  • The system frequently crashes.
  • You can be locked out of the system.
  • The speaker won’t work properly.
  • Downloads are often interrupted.
  • You can’t save your files.
  • Videos cannot be imported.
  • Audio files don’t display any detail such as titles, duration, etc.

For that reason, it’s crucial to know how you can maintain the app, and one of the best ways to do that is by resetting iTunes. However, it won’t be as easy as you think. Fortunately, you can fulfill your objective of resetting iTunes with the methods that we’ll discuss today. Let’s start with the very first option, which is also the easiest method.
Find Ways for Resetting iTunes

Part 2: Delete iTunes Files

There are many ways to uninstall an app. One such method is by deleting the files manually. This also applies when you want to reset an app. You simply have to delete the right files so that you can be successful with resetting iTunes. Since Mac and Windows have different file paths, we’ll be discussing their steps separately. Let’s start off with Mac.

Guide for Mac Users

Before anything else, make sure that you haven’t done anything to delete or move any iTunes files in the past. Once you do that, you can then follow these steps:

  1. Close down your iTunes app on your Mac.
  2. Open a session of Finder.
  3. Click on the Gotab followed by Home.
  4. There should be a list of files in tiles format. Expand the Music

You may also skip going to the Go tab, and directly click on the Music on the Favorites section found at the left sidebar.

  1. Click on iTunes.
  2. There should be a list of files here. Locate iTunes Music Library.xml and iTunes Library.itl and delete them.
  3. Open your iTunes app again and create a new library.

With this, the two files that were deleted will be replaced with new ones with the default configurations and settings.

Guide for Windows Users

Although there are differences with the steps in doing this with Mac and with Windows, it does follow the same pattern. For that reason, you should find it easy to follow these steps:

  1. Close the iTunes app on your Windows PC.
  2. Launch a session of Windows Explorer, the Windows counterpart of Finder.
  3. Under the This PC section on the left sidebar, click on Music.
  4. Once you click Music, you should see the iTunes folder, which you should then open.
  5. Just like before, delete the files iTunes Music Library.xml and iTunes Library.itl.
  6. Now head to iTunes again and create a new music library.

At this point, you have succeeded in resetting iTunes.
Delete iTunes Files

Part 3: Reset Cache of iTunes App

Another way of resetting iTunes is by resetting the cache instead of the app. This is because most of the time, errors on iTunes often show up because of a corrupted cache. For that reason, you have to either reset your cache or reinstall iTunes altogether.

However, this is considered a better option because reinstalling iTunes can result in a major data loss, which surely you don’t want to happen. On the other hand, resetting iTunes cache will only delete files that are not necessarily important.

Without further ado, here’s how you can reset the cache of the iTunes app:

Note: This guide will cater to both Windows and Mac users since the feature that you’ll be using is similar on both operating systems.

  1. Open the iTunes app on your Windows or Mac.
  2. Head to the Edit tab at the top of the iTunes window.
  3. Select Preferences from the drop-down menu that you will be getting.
  4. You will be given a pop-up window after clicking Preferences. From there, click on the Advanced tab at the right-most side of the window.
  5. At the bottom, you can see the Reset Cache Click this button.

You may also click on the other two which are Reset Warnings and Reset Identifier, although we suggest that you do not.

  1. Now you just have to wait for it to complete resetting iTunes

After doing this, you have already finished resetting iTunes without resetting the iTunes itself. While a lot of issues are caused by a corrupted cache, it can be said that not all of them have the same root. For that reason, you should instead try reinstalling the iTunes app altogether.

Part 4: Reinstall the iTunes App

It’s common knowledge that a healthy iTunes app can lead to the best user experience. That’s why there’s no wonder that having a dysfunctional iTunes app can lead to a lot of problems. And one way for an app to get corrupted is through time.

As time passes by, all sorts of files enter your iTunes app and in turn, it gets corrupted. For that reason, it is worth reinstalling your iTunes app to turn it back into its best shape, with the risk of losing data. With that said, let’s head to the steps on resetting iTunes by reinstallation. Let’s start with the guide for Mac users.

Guide for Mac Users

For Mac users, it’s important to be very cautious when uninstalling and reinstalling iTunes, considering that the app is connected to the system itself. Either way, here are the steps you need to follow to reinstall iTunes on Mac:

  1. Launch a session of Finder on your Mac.
  2. Go to the Applications folder and right-click on it.
  3. Now select Get Info.
  4. There should be a lock icon at the bottom-right corner of your screen. Press this lock.
  5. You should be prompted to enter your credentials. Just type in your admin password when asked to.
  6. Now expand the Sharing & Permissions
  7. On the Privilegesection, set the menu for “everyone” to Read & Write.

This will make sure that you are able to modify the different apps on your Mac, ensuring that there won’t be an issue when doing so.

  1. Now uninstall the iTunes app by dragging it from the Applications folder to the Trash.
  2. Once iTunes is deleted or uninstalled, go to the App Store of your Mac.
  3. Now search for iTunes and download its latest version.

With this, you have now completed your objective of resetting iTunes through reinstallation.

Guide for Windows Users

For Windows users, it would be easier since you don’t have to grant permission to uninstall apps. You just have to uninstall the program and reinstall it again. And to do this, you have to follow these steps carefully:

  1. Go to the Start menu of your Windows PC.
  2. On the right side of the menu, click on Default Programs.
  3. Now click on Programs and Features which should be at the bottom-left corner of the current window.

Here you will a list of programs installed on your app. Since you are using Windows, iTunes won’t be able to function alone.

For that reason, you should make sure you uninstall all the apps related to it. This includes iTunes, Apple Software Update, QuickTime, Apple Application Support, Bonjour, and Apple Mobile Device Support.

  1. To uninstall a program, right-click on it then select Uninstall. Do this for all the aforementioned programs.
  2. Now press the Win key + Ron your keyboard to open the Run
  3. Type in %programfiles% then press OK.

This will open the Program Files folder.

  1. Delete the folders that are related to iTunes, iPod, and Bonjour by right-clicking on the folders then selecting Delete.
  2. To complete the uninstallation process, go to the Local Disk C: and delete also the files for the programs mentioned in Step 3.
  3. Restart your PC to completely uninstall the iTunes and the components.
  4. Once the PC is booted, go to your browser and head to apple.com.
  5. Search for the latest version of iTunes.
  6. Follow the instructions that will be shown to install it again on your Windows PC.

With this completed, you have successfully fulfilled your mission of resetting iTunes. But what if even with the latest version, you still keep on getting the same errors over and over again?

Fortunately, there’s one more solution you haven’t tried yet.
Reinstall the iTunes App

Part 5: Download Your Preferred Version of iTunes

Sometimes, the problem isn’t because your iTunes app is unhealthy. You’ll find that there are actually versions of iTunes that have a lot of errors, mainly because they aren’t completely done with its development yet. Since that’s the case, you should at least make sure that you have the best version there is.

To do this, you will have to follow these steps:

  1. The first thing you have to do is uninstall the iTunes app. You can do this by following the steps we mentioned earlier both for Mac and for Windows.
  2. Once you have uninstalled the iTunes app completely, head to the Apple website through this link: apple.com/downloads/itunes.
  3. Select your preferred version of iTunes.
  4. Now follow the instructions that will be shown.
  5. Once the downgraded version of iTunes is installed, you will keep on getting reminders for updates.
  6. To disable this reminder, go to the Edit tab, then Preference, followed by General, then finally uncheck the Check for new software updates automatically and press OK.

Although you are downgrading your iTunes app, it will not affect any of your device that is connected to that PC. Overall, downgrading your iTunes is one way of resetting iTunes.
Download Preferred Version of iTunes

Part 6: How to Avoid iTunes Common Issues

While we may have finished discussing the possible methods of resetting iTunes and solving potential bugs and issues, it can be said that prevention is better than cure. Considering that iTunes is a file management system, the issues that you’ll encounter will often involve difficulties in managing your files.

For that reason, we recommend that you use FoneDog Phone Transfer. FoneDog Phone Transfer allows you to transfer your files from one device to another, ensuring that your files are safe in one place. What’s more, you can also use the FoneDog Phone Transfer to back up your files to your computer in case you want to use any of the methods we discussed earlier for resetting iTunes.

Part 7: Conclusion

There are many things you need to know when resetting iTunes. For one, you have to know first and foremost the reason why you should do it in the first place. You also have to know how to prepare for when you decide on resetting iTunes.

Either way, if you truly want to have peace when managing your iTunes, be it on Windows or Mac, you have to make sure you maintain its health, and one way to do that is by resetting iTunes.

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Vernon Roderick

Technical Expertise for PC/Website Optimization

One of my passion is to develop software of my own

I write articles to share knowledge about IT technology and some experience in developing my own software, and developing my own software is one of my passions for work.

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