[Solved] How to Fix “Discord Grey Screen” Issue

Discord is one of the most used and most popular platforms nowadays as it’s a good app for communicating and interacting with others. Not only that, it can even be used for streaming.

Now what would you do when you suddenly encounter problems like the “Discord grey screen” issue? This only signifies that the app won’t work as it usually does which means you won’t be able to use it until the dilemma is addressed.

This could be so irritating and frustrating especially when you really have to utilize the platform. Don’t worry. There are multiple available workarounds that you can check out and try. We have listed here some of the most effective for your easy reference.

Part 1. What Is Causing the “Discord Grey Screen” Issue?Part 2. Solutions to the “Discord Grey Screen” IssuePart 3. Bonus Information – How to Record DiscordPart 4. Conclusion

Part 1. What Is Causing the “Discord Grey Screen” Issue?

Before moving into the list of the solutions that we have prepared relative to the “Discord grey screen” issue, it would be good to also be aware of what might have been causing the problem. Having enough knowledge will help us understand how the problem can be resolved and avoided in the future.

1. There might have been other apps on your computer that are currently running that could be affecting Discord’s operations.
2. The platform might be the culprit itself (possible issue with the current version).
3. The grey screen problem could be due to compatibility issues between your device and Discord.
4. You might not be aware but your device might have been infected by malware or viruses.
5. Issues are probably arising because you forgot to update your computer to the latest OS available.
6. You might be using outdated GPU drivers.
7. Your internet connection might be unstable.

Aside from the above-listed, there could still be other probable reasons behind the “Discord grey screen” issue. These are only some of the most commonly known. Now, let’s head over to the solutions that we have collated for you.

Part 2. Solutions to the “Discord Grey Screen” Issue

Upon having brief information relating to the possible causes of the “Discord grey screen” issue, we’ll now forward with identifying the actions we can take to address the problem. We have listed here some of the most effective ones.

Solution #1. Clearing Discord Cache

Due to accumulated cache, errors in the app’s operation could happen. Here are the steps you need to undertake to clear Discord’s cache data.

1. Open the “Run Dialog” box by pressing the “Windows + R” key combination.
2. Input “%appdata%” and then tap “Enter”.
3. Find the Discord folder. Look for the “Cache” folder next and delete its content.
4. Try to reopen Discord and see if the “Discord grey screen” issue has now been fixed.

Solution #2. Try to Uninstall the Discord App and Install it Again

It was previously mentioned that the Discord app could be the culprit itself. It might also be worth trying to uninstall the app and then reinstall it after a few minutes.

1. To uninstall Discord, head over to “Control Panel” then choose “Programs”, then “Uninstall a Program”. Look for “Discord” and right-click on it. From the options listed, select “Uninstall”.
2. When done, head to “%appdata% and %LocalAppData%” folders. You need to remove the Discord folders.
3. Go to the official website of Discord to download its latest version. Proceed with installation.

Hopefully, doing the above will help clear the Discord grey screen” issue. Otherwise, proceed with the next solution.

Solution #3. Switch Off the Hardware Acceleration Menu

The “Hardware Acceleration” option helps one’s PC to utilize its components to promote better processing. However, if your hardware is weak, it might lead to issues with your computer’s performance affecting apps like Discord. It could also be worth trying to disable this feature. To do so, the below steps must be followed.

1. Launch Discord and head to “Settings” (gear icon).
2. Go to the “Advanced” menu and ensure that the slider for “Hardware Acceleration” has been toggled off.
3. Exit the Discord app and open it again to see if the Discord grey screen” issue has now disappeared.

Solution #4. Check and Install the Available Windows Updates

There might have been issues with Discord’s operations due to your PC’s OS. You have to check and ensure that yours has the most updated OS to ensure smooth operations on all installed apps.

1. Open your PC’s settings by pressing “Windows + I” on your keyboard.
2. Head to “Update & Security”. Look for “Windows Update” and see if there is an available one. If there is, proceed to download and install it.

Solution #5. Try Modifying Discord’s Compatibility Settings

Another good solution to try to solve the Discord grey screen” issue is by checking the app’s compatibility settings. If you aren’t sure about it, you may refer to the below.

1. Find the Discord shortcut and right-click on it. Choose the “Open File Location” option.
2. Choose “Properties” next.
3. Head to the “Compatibility” tab.
4. Press the “Run compatibility troubleshooter”’ option and just follow the onscreen instructions.

Part 3. Bonus Information – How to Record Discord

Just in case you’re curious about a way that you can record or capture what’s happening on your screen while Discord is in use, it might be worth spending some time reading this section of the article.

When it comes to screen, webcam, and even audio recording, we highly suggest that you try using tools like the FoneDog Screen Recorder. This one’s reliable enough and is already guaranteed to produce HD and high-quality output files without watermarks.

Free Download For Windows Free Download For normal Macs Free Download For M1, M2, M3

You can even enjoy various advanced features that are offered by the app. It’s easy to use given its simple UI and supports both Windows and Mac OS so installing it won’t be an issue. Recording discord audio or video could be done without a hassle using this software.

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Part 4. Conclusion

When problems like the “Discord grey screen” issue are encountered, we understand it could be frustrating and annoying especially if you have been facing the same dilemma multiple times already.

Thankfully, there are bunches of workarounds that you can apply to get the problem sorted. Some of the most effective ones were shared in this post for your easy reference. Additionally, if you happen to need a tool that you can use for recording Discord, keep in mind that tools like FoneDog Screen Recorder as easily accessible.